Shipping & Returns
1. Shipping
Valve Warehouse Australia proudly ships our products to our customers nationwide, please find our shipping information below:
- Standard Shipping: Standard Shipping (AusPost) $11.80 (incl. tax)
- Express Shipping: Express Shipping (AusPost / Startrack) – $19.60 (incl. tax)
- FREE Express Shipping: Express shipping for any orders over $100
- Shipping methods: Express: Orders placed before 2pm are eligible for same-day dispatch, though this may not always be guaranteed. – Please contact us before placing an order to make sure your order can be dispatched the same day.
- Shipping estimation within Australia.
Estimated Delivery Days
New South Wales: 1-3 business days (Australia Post/Star Track)
Victoria: 1-2 business days (Australia Post/Star Track)
Queensland: 2-3 business days (Australia Post/Star Track)
Western Australia: 3-4 business days (Australia Post/Star Track)
South Australia: 3-4 business days (Australia Post/Star Track)
Tasmania: 3-4 business days (Australia Post/Star Track)
2. Returns
All stocked items from Valve Warehouse Australia are able to be returned if you have ordered the wrong item or ordered by mistake, subject to the below conditions. To return your items please contact us via phone or email to discuss your options.
Domestic and International returns are happily accepted within 30 days of receiving the order providing goods are still in brand new condition and in original packaging. Please ensure returned items are packaged appropriately to prevent damage during transit.
Shipping of returned items will need to be paid by the customer unless the return is due to a mistake by Valve Warehouse Australia or is a warranty return which is valid and accepted by us. We reserve the right to deduct the initial shipping costs from any refund issued in connection with a return or cancellation.
Once the item has been received by Valve Warehouse Australia we will process the refund or credit to the customer’s chosen payment method at no charge.
For any enquiries, quotes or general information, please don’t hesitate to get in touch by visiting our CONTACT US page.